Is the transaction secure during payment, is my card information stored?

Our payment infrastructure is with iyzico and is an extremely secure payment system, your card information cannot be stored and viewed by us. If you want to save your next purchase via Iyzico to speed up, you can review this option when you are transferred to the Iyzico system on the payment screen.

Can I make my purchases in installments?

Since we use the payment infrastructure with Iyzico when ordering, you can make installments according to Iyzico's agreement with your bank. The conditions are as determined by Iyzico. For more information, you can visit Iyzico.

Can I order without being a member?

Yes, you can order without being a member, but you will not be able to benefit from the advantages of membership (such as fast order tracking, fast ordering, earning points from the order). If you wish, you can sign up immediately by clicking here. In addition, you will not miss any new products and campaigns by signing up for the newsletter here!

Are there special discounts for members?

If you have periodic campaign codes in addition to discounted products, start and end dates determined by us, you can use them on the shopping completion page.

How can I benefit from the campaigns?

If you have an additional campaign code for our discounted products, you should enter it in the relevant box on the shopping completion screen.

I will order products with rope content (For example: Wall Macromé) in the decoration section, but I have some questions in my mind.

Explanations about these products are available on the product page (rope type, dimensions, etc.), please contact us about a specific size and material type.

What is the shipping company and shipping time?

The cargo company varies, and MNG and Sürat Cargo are generally preferred for the products purchased through our website. The products shipped by us vary according to the order addresses and are delivered to you within 1-3 business days.

How and when will the product I purchased arrive?

The products you have ordered vary according to the type, quantity and availability of the product given by us and are shipped for delivery between 1-3 working days.

Does the cargo packaging change according to the product I purchased?

Your products are packaged with recyclable materials in a way that best suits your order and will not be damaged during delivery.

How will the return and exchange be?

If you want to return or change the products you have purchased, they must be sent to you with the invoice sent with the product and arranged in accordance with our return / exchange policy. For detailed information, you can browse our Returns and Exchanges page.

The candle products arrived in a bad package, what will happen?

We pack our easily damaged products such as candles in the most appropriate way for these products, please be careful when receiving your cargo and do not take the damaged packages by keeping a record, please contact us. If you want to get more detailed information on this subject, you can browse our Shipping and Delivery page.